It’s Not About the Technology; It’s About the Strategy
No matter what the industry, any company that deals with customers has now reached a critical point in the evolution of their organization. Transformation to a new way of doing business is happening...
View ArticleAsia First Impressions: Hungry to Excel
I recently moved from Silicon Valley, California to Australia as part of my new role supporting EMC customers across Japan and Asia Pacific (some of you read my prior blog about the start of this...
View ArticleMobile is Easier Than You Think: 3 Real-Life Lessons Learned
An overwhelming consensus of companies trying to extend their reach and increase engagement with customers, employees and staff, agree that mobile is — or will be — critical to their success as an...
View ArticleYes, We Really Mean Change – Case Study in Digital Transformation
When I think of digital transformation, two quotes come to mind: “the light bulb was not invented by continuously improving the candle,” and Henry Ford’s famous statement, “if I asked people what they...
View ArticleGlimpse #1: A Sneak Peek at the New ECD Educations Services
In a relatively short period, based on human standards of time, we have dramatically changed the way we acquire information and the methods by which we learn. There are resources like Wikipedia and the...
View ArticleSurprise! No More Solution Customizations
Things are not always what they seem, as the earliest of Roman writers pointed out, and the same is true today in our content management-driven world. As every enterprise seeks its own digital...
View ArticleThe Importance of Data Democratization for the Digital Enterprise
Democratization in business means more transparency and fluidity in the workplace. Formerly defined roles of the subordinate and the executive are becoming more fuzzy and malleable especially in the...
View ArticleWinning Without Migration in a Digitized World
An executive is scheduled to travel to a customer meeting at the last minute. He quickly makes flight arrangements, books a cozy place to stay with Airbnb and makes sure the Uber app is on his mobile...
View ArticleThe Electric Impact of the Cloud, Have You Plugged In?
Have you ever considered, when switching on your coffee machine in the morning, where the electricity comes from? I’m guessing not. You probably only expect it to work so that you can have your tasty...
View ArticleInfoArchive – From Information to Knowledge
Recently I traveled to Pleasanton to work with the InfoArchive team. I arrived late and checked into my hotel. While relaxing and flipping through the TV I stumbled onto an early 90’s Robert Redford...
View ArticleFollow that Car!
Has anyone noticed that things are speeding up? A week or so back, I visited London for a conference. I’d not been there for a few years, and noticed a new system of bicycle lanes throughout the city....
View ArticleWhat’s New in ECM – It’s Not What You Think
In our ever-evolving era, where things like technology (or even technology companies) can change quickly, the world can become a complex place. As anyone who has tried to write a blog, repair a home...
View ArticleTimeless Opportunity – Is There Such a Thing in Our Ever-Changing World?
“What do you do with The Huggers? I have many of those!” “You hug them back! It’s simple, don’t fight them.” When I heard this conversation, I wasn’t very sure I was in the right meeting room. I took...
View ArticleUser Experience is About The Swipe of a Finger
If there’s a word I use frequently on top of “commitment” that is “expectations.” What a nice word, isn’t it? From all the different definitions I could find for expectations, the one I like the most...
View ArticleThree Pillars of Digital Transformation – Efficiency, Usability and Insight
In my previous blog, It’s Not About the Pill. It’s About the Patient, I asked if digital transformation was just a buzzword and if not, what did it mean? I talked about leveraging both existing and...
View ArticleWhat is the Future of Data Governance for the Financial Services Sector?
In the past few years, the Financial Services sector has been working to comply with a range of regulations that have called for data governance to be embedded in their business, including the likes of...
View ArticleSaving Trees Could be Saving Your Business
For the last quarter century, the use of paper has given way to digital images. But the switch goes far beyond awareness or an effort to save trees. The move toward digital in the enterprise started...
View ArticleLife Sciences: Information is the Next Big Thing
Before the digital era, the Life Sciences industry was all about the “next big thing” – the next drug, the best medical device, the new technology for procedures. While this is still the case,...
View ArticleOil & Gas — It’s your chance to reinvent
Cost-cutting throughout the oil & gas sector has triggered some 350,000 US layoffs which has far-reaching implications for content management initiatives. Many don’t realize is there is an...
View ArticleCustomer Experience, Digital Transformation, and Our Commitment to the...
This is the time of year when we try to pause from our busy schedules and take some time for friends and family. As the calendar year winds down, we would also like to take a moment to say thank you to...
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